FACC$X™ is our secrets bank, where we learn to understand the needs of those who matter in our workplaces and business environments. The essence is to use what we gain to boost productivity, performance and profit.

Welcome to FACC$X™ the Faculty of Advanced Clients, Customers, and $TAFF Xperience.

FACC$X™ is our experience advancement course, where we learn about employee experience, employee engagement, customer experience, customer engagement, service excellence, brand experience and channel strategy.

“Employee experience is your responsibility while employee engagement is your staff’s response”

“Employee experience determines a company’s currency, not client and customer experience. To achieve an exceptional employee engagement, create a culture of unending joy for every staff at your workplace”

According to Forbes, 87% of employees worldwide are not engaged at work.

You can fully embrace your responsibility at work. If only you will ignite a positive work culture of trust, staff support, respect, appreciation, recognition, wellbeing, and also introduce the best business practices in every department at your workplace, you will automatically influence your staffs’ opinion of you and your organization, and get them fully engaged at work.

For instance, from the onset, if your new staffs find your HR folks to be genuinely warm and welcoming towards them – if they observe that your managers interact politely and are trustworthy during and out of work hours – and if they discover that your top leaders promptly recognized their efforts and openly reward them with opportunities without bias, they’ll feel valued, and connect well on an emotional level with their team, work and workplace. It’s that simple!

As a leader at your workplace, please don’t forget Josh McDowell’s advice that “rules without relationship leads to rebellion”

Food for thought
“The currency you earn depends on your staffs, not your clients and customers. Your clients (your professional customers) and customers pay your currency, while you determine the type ($, £, €, ¥, Naira) and amount of currency they pay by simply paying more attention to your staffs”
“A burnout staff can ruin your client satisfaction and cost you billions. So look after your staffs, for they are your most precious workplace assets, your money makers, your workforces, and your force for good”

Introducing the Card & Currency Course – A new perspective to business practice Part 1

Keep enjoying the moment and please answer the question below to continue.

Hint: Start the ‘BransonVirgin way’ – “Listen to yourself and others around you; Learn as you practice these two exercises; Laugh with yourself and others, and lead yourself first. Continue the ‘BillMicrosoft way’ – “Learn to do Business @ the Speed of Thought”

Remember, “If it’s not fun, it’s not worth doing” – Richard Branson.
So please get excited as you get engaged.

Question
Get VISA, MasterCard and American Express cards if you have them and get the image of the one you don’t have online. Observe the cards and rearrange these numbers accordingly (5, 3, 4) where V = Visa Card, M = MasterCard & A = American Express.